The 30-Night Guarantee
We tell you the honest timeline — the ingredients are best judged over 14 consistent nights. A guarantee that expired before you could actually evaluate the product would be theater. So ours runs 30 nights, and it works even if the jar is nearly empty.
Try Blue Hour for up to 30 nights. If it's not for you, your first purchase is refunded. That's the policy.
How it works
- Use the product. Really use it. Nightly, ideally — that's how it was studied and it's the only fair test.
- Decide it's not for you? Contact us within 30 days of delivery via the contact form (topic: "Returns & guarantee") with your order number and a sentence about what didn't work. The sentence isn't a hurdle — it's how we make the product better. There's no wrong answer and no debate; "it wasn't for me" is a complete sentence.
- Refund issued to your original payment method within 2 business days of approval, typically appearing in 5–10 business days depending on your bank.
- Keep the jar. Opened consumables can't be resold, so for most first-order refunds there's nothing to ship back. If we do need something returned (unopened multi-unit orders — see below), we send a prepaid label.
The details
| Question | Answer |
|---|---|
| What's covered | Your first purchase of any Blue Hour product — one guarantee refund per customer, per product line |
| Window | 30 days from carrier-confirmed delivery |
| Condition | Opened, used, nearly empty — all fine. That's the point. |
| Refund method | Original payment method, in full (product price; original shipping is included in the refund [CONFIRM POLICY DECISION BEFORE PUBLISH]) |
| Multi-unit orders | Guarantee covers one opened unit; additional unopened units are refundable on return with our prepaid label, within the same 30 days |
| The Wind-Down System | Covered as a whole. Opened tape/strips don't need to come back (hygiene), and don't reduce your refund |
| Subscriptions | The guarantee covers your first subscription jar. After that: cancel anytime in one click — future renewals simply stop. Already-shipped renewals aren't refundable, which is why we email you a reminder 3 days before every renewal so nothing ever lands as a surprise |
| Gifts | Gift recipients can use the guarantee too — contact us with the order number (ask the giver) and we'll issue store credit or refund the original buyer |
| Sale / bundle items | Covered, same terms |
| Wrong or damaged item | Not a "return" — that's on us. Photo + order number and a replacement ships immediately, nothing to send back |
The fine print, still in plain English
- The guarantee exists so trying Blue Hour is our risk instead of yours. It is not a free-refill program — one guarantee refund per customer per product line, tracked by account/email/address.
- Abuse (serial refunding, reselling) voids eligibility. We've written this line hoping never to use it.
- This page is the consumer summary; the formal Refund Policy governs. If they ever disagree, we'll honor whichever reads better for you — and then fix the discrepancy.
Why we can afford to do this
Because the doses are on the front of the jar, the COA is on every unit, and we told you what to expect before you bought. Products built on honest expectations don't get many refund requests. If ours does, we'd rather know early — every guarantee claim gets read by the team that formulates the product.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Mouth tape and nose strips are comfort accessories, not medical devices — do not use mouth tape with nasal congestion, suspected sleep apnea, after alcohol, or for children.