Track your order
Where's my order?
Fair question. Enter your details below for a live answer — no email required, no waiting on us.
[ORDER TRACKING WIDGET EMBED — order number + email lookup. CHOOSE BEFORE PUBLISH: Shopify's native order status vs. AfterShip embed.]
Your order number is in your confirmation email (subject line: "Your blue hour is booked"). Can't find it? Search your inbox for "Blue Hour."
What to expect, honestly
| Stage | Timing |
|---|---|
| Order placed → shipped | Same business day for orders by 12pm ET; otherwise next business day [CONFIRM WITH 3PL BEFORE PUBLISH] |
| Shipped → delivered (US standard) | 3–5 business days |
| Tracking updates | Email + text at ship, in-transit, and out-for-delivery (text only if you opted in) |
A note on tracking numbers: carriers sometimes take up to 24 hours to show the first scan after we hand off your box. If your tracking says "label created" tonight, that's normal — it'll wake up tomorrow. (We relate.)
Something look wrong?
- No movement for 5+ business days? Contact us with your order number — we'll chase the carrier so you don't have to.
- Marked delivered but not there? Check with neighbors and your mailroom first (it's the answer about half the time), then give it 24 hours — carriers sometimes scan early. Still missing after that? We'll make it right.
- Arrived damaged? Photo + order number to the contact form. Replacement ships immediately; no need to return anything.
Your evenings shouldn't include arguing with a shipping carrier. That's our job.